Terms & Conditions - Aiden Errands

Welcome to Aiden Errands! These Terms and Conditions govern your use of our website and services. By accessing or using our website and engaging in our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Services Provided

Aiden Errands offers the following services:

• Personal Concierge Services: Assisting with various personal tasks, including scheduling appointments, making arrangements, and organizing activities.
• Pet Sitting and Dog Walking: Providing pet sitting and dog walking services to care for your pets while you’re away or at work.
• Grocery Shopping Assistance: Helping with grocery shopping by completing your shopping lists and delivering the items to your home.

2. Service Availability

We strive to provide our services to customers within our operational area. Availability of services may vary depending on location and the specific request. We reserve the right to refuse or limit services in certain cases, including areas outside our service range or due to resource limitations.

3. Customer Responsibilities

To ensure we provide the best service possible, we ask that customers:

• Provide accurate information when booking services, including any special instructions for pet care, concierge tasks, or shopping preferences.
• Ensure access to the premises where services are provided, including providing any necessary keys or codes for entry.
• Be present or available for communication during pet sitting and dog walking services as needed to ensure the safety and well-being of your pets.
• Provide a safe environment for our staff to carry out the services.

4.  Service Limitations

While we strive to provide the highest level of service, there are some limitations:

• Pet Sitting and Dog Walking: We are not veterinarians, so we are not responsible for the health or medical conditions of your pets. You should ensure your pets are in good health and able to participate in our services.
• Concierge Services: We will complete tasks to the best of our ability, but we are not responsible for third-party service providers or delays beyond our control.
• Grocery Shopping Assistance: We make every effort to purchase the items on your shopping list as requested, but product availability may vary. In the case of unavailable items, we may offer substitutions, which will be communicated to you.

5. Liability

Aiden Errands is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or services. Our liability is limited to the amount paid for the service that gave rise to the claim.

• Pets: While we take every precaution to ensure the safety and well-being of your pets, we are not liable for any accidents, injuries, or damages that occur during the pet sitting or dog walking services.
• Property: We are not responsible for any damage to property during the course of providing services, unless such damage is a direct result of our negligence.

6. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to our Privacy Policy, which can be found on our website.

7. Prohibited Uses

You agree not to use our services for any unlawful or prohibited activities. This includes:

• Using our services for illegal purposes, including fraudulent activities.
• Providing false or misleading information.
• Engaging in behavior that could harm the safety or well-being of our staff, your pets, or others.

8. Intellectual Property

All content on our website, including text, images, graphics, logos, and trademarks, are the property of Aiden Errands and are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about any changes.

10. Termination

We reserve the right to suspend or terminate your access to our services if you violate any of these Terms and Conditions.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].